Refund policy

Please check the contents as soon as your order arrives. Our returns and exchanges work as follows.

Returns and exchanges for a change of mind

As a rule, we do not accept returns or exchanges for a change of mind (for example, the item was not what you imagined, the wrong size, or an ordering mistake).

If you are unsure about sizes or specifications, please check the product page before ordering or contact us.

Defective or incorrect items

In the following cases, we will exchange or refund the item at our cost, including the return shipping:

  • The item is defective or damaged
  • You received an item different from your order

Please contact us promptly after delivery with the details below. If a replacement is not available, we will refund the item.

The following are not considered defects:

  • Minor individual differences in sewing or printing within normal quality
  • Individual differences in the texture or color of natural materials
  • Changes from use or washing
  • Crushed or scratched outer boxes that do not affect the item itself

Items that cannot be returned

  • Items that have been used or worn
  • Items soiled or damaged after delivery
  • Items that cannot be accepted for hygiene reasons (such as underwear and swimwear)
  • Food-related items
  • Items marked as non-returnable on the product page

How to return or exchange

  1. Contact us. Please include your order number, the item name and the issue (the defect or the wrong item). Photos showing the condition help us respond quickly.
  2. We will tell you the return address and method. Items sent back without contacting us first may not be accepted.
  3. Pack the item as it arrived and send it back, with the packing slip or something showing your order number.
  4. After checking the item, we will send a replacement or process the refund.

Refunds

Refunds are processed within 3 business days after the returned item arrives, to the original payment method. For credit cards, the timing depends on your card issuer.

Cancellations after ordering

As a rule, we cannot accept cancellations or changes after an order is placed. If a parcel is returned to us because of a long absence or a refused delivery, the round-trip shipping and fees will be charged to the customer.

Contact

For questions about returns and exchanges, please use our contact form or email info@kidspo.top.